Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 50% Of Total Billing Price
· 15+ days before trip day 25% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Reaching Kollam Resort is simple and scenic, with multiple transport options depending on how you arrive in the city. From Kollam Railway Station (approx. 5.1 km) - By Taxi/Auto: Step out of the station and hire a prepaid or metered auto-rickshaw or taxi. The ride takes about 15–20 minutes via Kollam–Thangassery Road, passing through the bustling town before you reach the quieter coastal stretch near the lighthouse. - By Shared Jeep: Shared jeeps frequently operate between the station area and popular local hubs. Ask for a jeep heading towards Thangassery or the lighthouse; get down near the Thangassery Light House stop and walk or take a short auto to the resort. - By Bus: Local buses run from near the station towards Thangassery. Board a bus bound for Thangassery/Thangasherry, and get off at the stop closest to the lighthouse. From there, it’s a brief ride or pleasant walk to the property. From KSRTC Bus Station Kollam (approx. 2.9 km) - By Taxi/Auto: Autos and taxis are easily available right outside the KSRTC bus stand. The ride to the resort typically takes 10–15 minutes along Thangassery Road, making this one of the quickest ways to arrive. - By Bus: Board a local city bus going towards Thangassery or the lighthouse. Inform the conductor that you are heading to the lighthouse area so you can get down at the nearest stop and then continue by a short auto or walk to the property. - By Shared Jeep: Shared jeeps link the bus stand area with residential pockets around Thangassery. They are an economical and immersive way to travel like a local; simply confirm that the jeep passes via Thangassery Light House. From Thiruvananthapuram International Airport (approx. 71.2 km) - By Private Taxi: The most convenient way is to book a private taxi from the airport. The drive to Kollam usually takes around 2–2.5 hours, depending on traffic, and follows the coastal highway with glimpses of village life, backwaters, and palm-fringed roads. Ask the driver to take you to Thangassery Light House in Kollam; the resort is located just nearby on Thangassery Road. - By Bus: From the airport, head to the Thiruvananthapuram central bus station and board a KSRTC bus towards Kollam. On reaching KSRTC Bus Station Kollam, follow the local access options—bus, auto, taxi, or shared jeep—to Thangassery. - By Train & Local Transfer: Alternatively, travel from Thiruvananthapuram to Kollam by train for a quick connection, then continue onwards from Kollam Railway Station by auto, taxi, bus, or shared jeep to the resort. Driving to the Property If you are arriving by self-drive car, follow directions to “Thangassery Light House, Kollam” on your navigation app. Once you reach the lighthouse junction, continue a short distance along Thangassery Road; the resort is conveniently located nearby, with parking available on-site. Local Tip Traffic can be lighter early in the morning and late evening, making for a smoother drive from the airport or railway station. Autos and jeeps are best for weaving through narrow coastal lanes near Thangassery, while taxis offer added comfort if you’re carrying luggage.
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