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Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 50% Of Total Billing Price
· 15+ days before trip day 25% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Reaching Chitrey Homestay is part of the mountain experience, with scenic roads and changing landscapes as you climb higher. From Bagdogra International Airport (approx. 140 km): - By private taxi: The most comfortable and time-efficient option. You can hire a prepaid or private taxi from the airport towards Darjeeling via Siliguri. From Darjeeling, continue on the higher hill route towards Chitre village. The total journey usually takes 5–6 hours depending on road and weather conditions. - By shared jeep + local transfer: Take a shared jeep from Bagdogra or Siliguri (near Tenzing Norgay Bus Terminus) towards Darjeeling. From Darjeeling, shared jeeps or local taxis are available for the route towards Chitre. This option is more budget-friendly but may require waiting time for vehicles to fill. From New Jalpaiguri (NJP) Railway Station (approx. 135 km): - By private taxi: Taxis are readily available outside NJP. Drive towards Siliguri, then take the hill road to Darjeeling, and onward to Chitre. Expect a 5–6 hour journey through tea gardens, river valleys, and pine forests. - By shared jeep: From NJP or Siliguri, board a shared jeep to Darjeeling. Once in Darjeeling, change to a local shared jeep or taxi going towards Maneybhanjang / Chitre side, and get dropped near the homestay. From Tenzing Norgay Central Bus Terminus, Siliguri (approx. 131 km): - By bus + jeep: Take a bus or shared jeep towards Darjeeling from the terminus. On arrival, switch to a local shared jeep or private taxi heading towards Chitre. This is a good choice for budget travelers comfortable with basic transport. Local transfers: - Shared jeep: Ideal for solo travelers and backpackers, shared jeeps connect the main hill hubs with smaller mountain settlements and are widely used by locals. - Private taxi: Best for families, small groups, or anyone preferring a relaxed, direct ride with space for luggage and photo stops on the way. Road conditions in the hills can be winding and weather-dependent, so plan daytime travel, keep some warm layers handy, and allow extra time if you’re visiting in the monsoon or winter months.
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