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Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 100% Of Total Billing Price
· 15+ days before trip day 50% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Reaching Haridwar Retreat is simple and convenient from both rail and air hubs. From Haridwar Railway Station (approx. 550 m): - On Foot: The retreat is within walking distance. Exit the main station, head towards Sharvan Nath Nagar, and follow signs for Shiv Murti Lane. The walk usually takes 8–10 minutes, depending on luggage. - Auto-rickshaw: If you have heavy bags, hire an auto-rickshaw from outside the station. Ask the driver to take you to Shiv Murti Lane in Sharvan Nath Nagar. The ride is very short and ideal if you’re arriving with family or after a long journey. - Shared Jeep: Shared jeeps and tempos are available near the station; choose one going towards Har Ki Pauri / Sharvan Nath Nagar and get down at the nearest point to Shiv Murti Lane. From Jolly Grant Airport, Dehradun (approx. 40.5 km): - Private Taxi: The most comfortable option, especially with luggage or children. Taxis are available at the airport counter and will bring you directly to Shiv Murti Lane, Sharvan Nath Nagar in about 1.5–2 hours, depending on traffic and seasonal pilgrimage rush. - Pre-booked Cab: You can pre-arrange a cab from Haridwar-based operators. Share your arrival time and ask the driver to pick you up at Jolly Grant Airport and drop you at Haridwar Retreat, Shiv Murti Lane. By Bus: - From Delhi, Dehradun, Rishikesh and nearby cities, frequent government and private buses arrive at Haridwar Bus Stand. From the bus stand, take an auto-rickshaw or shared jeep towards Har Ki Pauri / Sharvan Nath Nagar and ask to be dropped close to Shiv Murti Lane. Local Tips: - The area around Sharvan Nath Nagar is well-known among pilgrims heading towards Har Ki Pauri, so most local drivers will recognize it easily. - During peak pilgrimage seasons and festivals, roads near Har Ki Pauri can be busy. Start early and allow extra time if you have a train or flight to catch.
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