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Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 100% Of Total Billing Price
· 15+ days before trip day 50% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Reaching Mussorie Retreat is straightforward and scenic. From Jolly Grant Airport Dehradun (about 58 km away), you can hire a private taxi for a direct, comfortable ride up to Mussoorie via Dehradun, usually taking around 2–2.5 hours depending on traffic and weather. Budget-conscious travelers can take an airport cab or auto to Dehradun ISBT, then board a shared jeep or bus towards Mussoorie and get down near Mall Road, from where the property is a short walk. From Rishikesh Railway Station (around 72 km away), taxis and shared jeeps are readily available outside the station. Many travelers first head to Dehradun and then continue to Mussoorie by shared jeep, bus, or private cab, enjoying the winding hill roads and valley views along the way. Regular buses and shared jeeps operate from Dehradun bus stand to Mussoorie, dropping you close to The Mall Road; from there, it’s an easy approach to Mussorie Retreat at 2, Mall Rd. If you’re arriving by road from nearby hill towns, follow signs for Mussoorie and The Mall Road. Parking is usually available in designated areas around the main road; from your drop-off point, it’s a short, pleasant walk amidst cafes, shops, and viewpoints to reach the retreat.
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