Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 50% Of Total Billing Price
· 15+ days before trip day 25% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Reaching Darjeeling Retreat is straightforward from all major transport hubs in the region. From Bagdogra International Airport (approx. 67.8 km): - Private Taxi: The most comfortable option is to hire a private taxi from just outside the terminal. The scenic drive to Darjeeling usually takes about 3–3.5 hours, winding through tea gardens and hill landscapes, and drops you close to the property near Chowrasta. - Shared Jeep: For a more budget-friendly choice, head to the shared jeep counters or pre-arranged stands outside the airport. Shared jeeps to Darjeeling run regularly during the day; from the town stand, you can take a short local taxi ride to the lodge on Dr Zakir Hussain Road. From New Jalpaiguri (NJP) Railway Station (approx. 71.2 km): - Private Taxi: Taxis are available right outside the station. The journey takes about 3–3.5 hours, passing through Siliguri and then climbing steadily into the hills. Ask the driver to drop you near S.P. Bungalow / Chowrasta on Dr Zakir Hussain Road. - Shared Jeep: Shared jeeps to Darjeeling depart at regular intervals from just outside NJP and Siliguri. Once you reach Darjeeling’s main stand, hop into a local cab for the short ride to the property at Tungsung Basti. - Bus: You can also board a bus from Siliguri bus stand towards Darjeeling. From the Darjeeling Nbstc bus stand (about 1.2 km from the property), take a taxi or walk if you are traveling light and comfortable with an uphill stroll. From Darjeeling Nbstc Bus Stand (approx. 1.2 km): - Taxi or Local Cab: Taxis are easily available at the bus stand; the ride is quick, taking you via central Darjeeling towards S.P. Bungalow and Chowrasta. - On Foot: If you prefer walking and the weather is clear, follow the road towards Chowrasta and Dr Zakir Hussain Road. The property is located near S.P. Bungalow in Tungsung Basti, a pleasant uphill walk with classic Darjeeling views. In all cases, it helps to mention that the property is near Chowrasta and S.P. Bungalow on Dr Zakir Hussain Road, a well-known landmark area for local drivers.
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