Cancellation
Cancellations cannot be processed via phone or email & all calculations are made on the total invoice or receipt amount.
. 0 day before trip day 100% Of Total Billing Price
· Within 1-14 days before trip day 100% Of Total Billing Price
· 15+ days before trip day 50% Of Total Billing Price
Modification:
For any booking modifications, including changes to the number of participants, accommodation, or transportation, please contact our team via WhatsApp at 8447745964. Our team will provide all necessary details regarding applicable charges and guide you through the process.
Please note: Only written communication via WhatsApp will be considered valid for confirming trip modifications. Verbal or personal requests will not be accepted.
Reschedule
Rescheduling is available only for individual stay bookings by paying an additional non-refundable amount, which will be displayed during the booking process. This amount is neither refundable nor transferable to your wallet. Please note that the rescheduling option is not applicable to packages.
For example, if your total billing amount is ₹5,000 and you pay a token amount to activate a rescheduling-friendly booking (which is not included in your total billing amount), the rescheduling will follow these terms: Upon rescheduling, 25% of your billing amount (₹1,250) will be deducted, and the remaining ₹3,750 will be transferred to your Izifiso wallet.
If the booking allows rescheduling, it will be processed as per the specified terms. If the booking is not rescheduling-friendly, the option will not be available.
Kochi Retreat is conveniently located on Civil Line Road near Kotak Mahindra Bank in Sonia Nagar, Palarivattom, making it easy to access from all major transport hubs in Ernakulam. From Cochin International Airport (24.3 km): - By Private Taxi: The quickest and most comfortable option. Taxis are available round the clock from the airport. The drive takes about 45–60 minutes, depending on traffic. Ask the driver for Civil Line Road in Palarivattom and use the nearby landmark, Kotak Mahindra Bank, for easy navigation. - By Shared Jeep: Look for shared jeeps or airport shuttles heading towards Ernakulam city. From the main junctions in Ernakulam, you can either take a short taxi or auto-rickshaw ride to Civil Line Road, Palarivattom. - By Bus: Board an airport bus to Vyttila or Ernakulam town. From there, switch to a local bus heading to Palarivattom, then a quick auto-rickshaw ride will bring you directly to the property. From Ernakulam Railway Station (approx. 6 km): - By Taxi or Auto-Rickshaw: Taxis and autos are readily available outside the station. The ride usually takes 15–25 minutes. Mention Palarivattom, Civil Line Road, and Kotak Mahindra Bank as reference points. - By Bus: From the railway station area, hop on a city bus towards Palarivattom. Get down at the nearest bus stop to Civil Line Road and walk or take a short auto-rickshaw ride to the retreat. From Ernakulam Bus Stand (approx. 15.1 km): - By Private Taxi: Ideal if you have luggage or are arriving late. The ride is straightforward via the main city roads to Palarivattom. - By Bus: Frequent local buses connect the main bus stand to Palarivattom and the surrounding neighborhoods. Once in Palarivattom, a quick auto-rickshaw ride will bring you right to the doorstep. Local Tip: Most drivers in Kochi are familiar with Palarivattom and Civil Line Road. Keeping a map app open on your phone and mentioning “near Kotak Mahindra Bank, Civil Line Road, Palarivattom” ensures a smooth, hassle-free arrival.
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